Guides, reports, customer cases and articles that can help you optimize your billing process and payment flows.
Customer support has a design problem. Not in how it looks, but in how it works. Every ticket system, every phone queue, every chatbot is built around the same assumption: wait for the customer to have a problem, then try to solve it.
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A late payment is a signal. A support call after an invoice is a signal. A customer switching payment method is a signal. Every recurring payment carries information about friction, confusion, intent, even loyalty. But most companies have built systems that are deaf. The invoice goes out. The money comes in. Or it doesn't. Either way, nobody pays attention to what happens in between.
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AI chatbots in customer service are nothing new. What’s new is how you can leverage agentic capabilities to not just save time, but add real value – to your customers and your teams. Discover how an AI agent integrated into your payment tech stack helps prevent late payments, improve customer satisfaction, and enable continuous, data-driven optimization of your operations.
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Agentic Assist lets your company apply agentic AI functionality to your customers' payment experience. This development opens up new opportunities for operational efficiency and proactive support. It also raises practical concerns, ranging from brand and policy alignment to GDPR compliance. In this FAQ, you'll find answers to the most common questions about Agentic Assist.
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Invoicing and payments are not always seen as a concern for the CIO or Head of IT. But like most things, they tend to end up on your desk sooner or later. And if you ask us at Billogram, the sooner the better. Because when IT is involved from the start in evaluating and defining requirements for new payment solutions, it benefits everything from international scalability to customer service response times. In this article, we explain why and how to get it right.
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Do you see payments as a backoffice function, or a strategic asset for scaling your business? If paying for your services make up the lion’s share of your customer experience, the answer should be obvious. But in a complex international payment landscape, turning that realization into actionable strategy is easier said than done. In this article, global mobility player Arrive shares how it’s done.
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SEPA Direct Debit is a reliable rail for recurring revenue in Europe. But it comes with hidden costs. Find out how to implement and manage SEPA DD in a way that benefits both your customers and your bottom line.
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Want to protect your revenue from the costly effects of SEPA Direct Debit recalls? We’ll guide you through strategies ranging from preventing the root causes to minimizing the admin efforts when a recall does occur. And as a bonus, you’ll improve KPIs linked to cash flow, customer retention, and internal efficiency.
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As smooth and cost-effective as SEPA Direct Debit payments are, you can’t afford to ignore the fraud risks. Find out how to keep bad actors out while offering legitimate customers a friction-free experience.
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Recurring invoice questions tie up valuable customer service time, leading to increased wait times and, consequently, customer frustration. Which of these common invoice questions would your support staff be happy to offload to an AI chatbot?
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Every business is changing something. New systems. New tools. New strategies. The question isn't whether you're changing. It's whether the changes you're making are the ones that actually matter. Or if the biggest wins are already right in front of you.
24 September 2026 | 13.00-17.30 | Sveavägen 50, Stockholm
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