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What happens when the payment stops stalling?

Customer support has a design problem. Not in how it looks, but in how it works. Every ticket system, every phone queue, every chatbot is built around the same assumption: wait for the customer to have a problem, then try to solve it.

Every payment has something to say. Most companies aren't listening.

A late payment is a signal. A support call after an invoice is a signal. A customer switching payment method is a signal. Every recurring payment carries information about friction, confusion, intent, even loyalty. But most companies have built systems that are deaf. The invoice goes out. The money comes in. Or it doesn't. Either way, nobody pays attention to what happens in between.

Beyond efficiency: the added value of an AI agent for billing and payments

AI chatbots in customer service are nothing new. What’s new is how you can leverage agentic capabilities to not just save time, but add real value – to your customers and your teams. Discover how an AI agent integrated into your payment tech stack helps prevent late payments, improve customer satisfaction, and enable continuous, data-driven optimization of your operations.

FAQ about Agentic Assist: Billogram’s AI agent for billing and payments

Agentic Assist lets your company apply agentic AI functionality to your customers' payment experience. This development opens up new opportunities for operational efficiency and proactive support. It also raises practical concerns, ranging from brand and policy alignment to GDPR compliance. In this FAQ, you'll find answers to the most common questions about Agentic Assist.

Everything is an IT matter. Including how your company gets paid.

Invoicing and payments are not always seen as a concern for the CIO or Head of IT. But like most things, they tend to end up on your desk sooner or later. And if you ask us at Billogram, the sooner the better. Because when IT is involved from the start in evaluating and defining requirements for new payment solutions, it benefits everything from international scalability to customer service response times. In this article, we explain why and how to get it right.

The Arrive Journey: How payments became a strategic growth driver

Do you see payments as a backoffice function, or a strategic asset for scaling your business? If paying for your services make up the lion’s share of your customer experience, the answer should be obvious. But in a complex international payment landscape, turning that realization into actionable strategy is easier said than done. In this article, global mobility player Arrive shares how it’s done.

SEPA Direct Debit: How to reap the benefits while avoiding the pitfalls

SEPA Direct Debit is a reliable rail for recurring revenue in Europe. But it comes with hidden costs. Find out how to implement and manage SEPA DD in a way that benefits both your customers and your bottom line.

Reduce SEPA Direct Debit recalls (and protect your revenue)

Want to protect your revenue from the costly effects of SEPA Direct Debit recalls? We’ll guide you through strategies ranging from preventing the root causes to minimizing the admin efforts when a recall does occur. And as a bonus, you’ll improve KPIs linked to cash flow, customer retention, and internal efficiency.

SEPA Direct Debit fraud: Prevent risk without hurting CX

As smooth and cost-effective as SEPA Direct Debit payments are, you can’t afford to ignore the fraud risks. Find out how to keep bad actors out while offering legitimate customers a friction-free experience.

6 Common Invoice Questions AI Can Answer (So Customer Service Doesn't Have To)

Recurring invoice questions tie up valuable customer service time, leading to increased wait times and, consequently, customer frustration. Which of these common invoice questions would your support staff be happy to offload to an AI chatbot?

Streamline Customer Service with AI – Right on the Invoice

The AI chatbot has stepped onto the invoice to answer customer questions. Is your company ready for the next step, where AI doesn't just chat, but also takes action? Learn about current and upcoming AI functionalities, and how they can improve both internal efficiency and the customer experience.

Why implementing a payment platform is not a massive IT project

Most companies recognize the value of streamlining their internal invoicing processes and providing customers with a smoother payment experience. The question of why to invest in a digital payment platform is rarely the sticking point; rather, it's how to go about it. The fear of a gigantic IT project is constantly present. In this blog post, we explain why this concern is unfounded and answer the most common questions about our implementation process.

How CFOs are navigating efficiency, automation and fear of change

In a survey among CFOs, conducted by Novus on behalf of Billogram, 7 out of 10 say they are satisfied with the overall operational efficiency of their companies’ finance departments. However, the CFOs still see room for improvement – mainly within reporting and budgeting, as well as invoicing and payment follow-ups. And their top priority for the near future? Efficiency gains through digitalization and AI.

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